Frequently Asked Questions

About BIKETOWN

What is BIKETOWN?

BIKETOWN is Portland's bike share program – an innovative mode of transportation that allows users to make trips using publicly available bikes. It consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of stations throughout the service area. The bikes can be unlocked from one station and returned to any other station in the system, making BIKETOWN ideal for short, one-way trips.

Who can use BIKETOWN?

BIKETOWN is for Portland residents, commuters and visitors who are at least 18 years of age.

What should BIKETOWN be used for?

BIKETOWN is ideal for commuting, one-way trips, and spontaneous rides. Use it to ride to work or school, run errands, and get to appointments – or just for fun and exercise. It can also be great for connecting to other modes of transportation, like the bus or MAX.

When should I use BIKETOWN vs. bike rental?

BIKETOWN is ideal for short, one-way rides, and for urban exploring. If you’re looking for a bike to take outside of town or on a long ride, it’s better to use a traditional bike rental. See PBOT’s list of local bicycle rental shops in Portland.

Do I need BIKETOWN if I have my own bike?

BIKETOWN can still be very useful even if you own your own bike. It’s ideal for one-way trips, when you wouldn’t be able to ride your own bike back home, or for when you're already out and decide that biking is the best way to get to where you're going. It also saves the hassle of having to carry around a bike lock, and spares your bike from additional wear and tear. Many people who own their own bike join their city's bike share program, and find that there are complementary use cases for riding their own bike vs. using bike share.

Can the whole family use BIKETOWN?

Riders must be at least 18 years of age to use BIKETOWN. So if you’re looking to take a ride with family members under 18, please check with a local bike rental shop.

How It Works

How does BIKETOWN work?

BIKETOWN is designed to be a convenient way to get around the city, and is ideal for short rides and one-way trips. Once you join, you can become an Annual Member or purchase a Day Pass or Single Ride. Then you'll be able to unlock a bike from one station, take a ride, and return it to any other BIKETOWN station or public bike rack (for a small additional fee). Ride time is limited to make sure that bikes are available for users to “share” throughout the day. Bikes can be kept out for longer, but extra fees apply.

How much does BIKETOWN cost?

There are three different options for using BIKETOWN – you can join as an Annual Member for $12/month (with annual commitment), buy a 24-hour Day Pass for $12, or purchase a Single Ride Ticket for $2.50. See the Pricing page for details.

Where can I ride BIKETOWN?

You can ride BIKETOWN on streets, bike lanes, and designated trails in Portland. Bicycles are prohibited on certain segments of freeways and downtown Portland sidewalks within the boundary of SW Jefferson, Naito Avenue, NW Hoyt and 13th Avenue. See Rules of the Road for more riding tips.

What is a station?

A station is a group of bikes secured to BIKETOWN racks. There are 100 stations across Portland, and each station consists of a variable number of bike docking ports. 20 of these station contains kiosks, where users can purchase passes, check account information, and find station.

What is a hub?

A hub is the same thing as a station. Due to different naming conventions between BIKETOWN and SoBi, the back-end system used for the system hardware, you may sometimes see stations being referred to as "hubs."

Where are the stations?

The BIKETOWN stations are distributed throughout Portland, sited based on population and transport needs after a robust community outreach effort. Check out the System Map for the exact locations.

How many bikes & stations are there?

At BIKETOWN’s launch in July 2016, there will be 1,000 bikes and 100 stations. Check out the System Map to see the full BIKETOWN coverage.

How do the BIKETOWN bicycles work?

BIKETOWN uses Social Bicycles (SoBi), which are traditional bicycles (not electric) that were designed for easy riding in an urban environment. They use a Dutch-style step-through frame and were built to be sturdy and comfortable for any type of rider, regardless of size or riding ability. Visit Meet the Bike to learn more about the bike features.

Will the bikes fit me?

If you are able to ride a conventional two-wheeled bike, the BIKETOWN bicycles should work for you, regardless of size or riding ability. The seat post is adjustable, so you can raise it up or down to fit your height, and the numbered markings help you remember your setting for next time. Visit Meet the Bike to learn more.

Don't forget: BIKETOWN is only for riders 18 and older, so there are no child-sized bikes. If you’re looking to take a ride with the whole family, please check with a bike rental shop instead.

How do I take out a bike?

First, you need to join BIKETOWN and pick a plan – you can become an Annual Member, buy a Day Pass, or purchase a Single Ride. You’ll be assigned a 6-digit account number and you’ll get to choose a 4-digit member PIN. Find a bike on the System Map or mobile app, and type your account number and PIN into the keypad on the back of the bike. You can also reserve a bike ahead of time from the website or mobile app for up to 10 minutes, so the bike will be waiting for you – you'll just need to type in your PIN when you arrive.

Founding Members will also be mailed a Member Card, and other users will be able to purchase a Member Card if they’d like at one of the 20 station kiosks for a small fee. To unlock a bike with your Member Card, hold it over the keypad and enter your PIN when prompted.

To see how to unlock a bike, watch this short video.

Can I reserve a bike ahead of time?

Yes, you can reserve a bike from the mobile app for up to 10 minutes, so it will be waiting for you when you arrive – you’ll never have to worry about showing up at an empty station when you need to get somewhere.

Please note that the amount of time a bike is on hold when you reserve it counts toward your total ride time. If you've purchased a Single Ride and reserve a bike, but aren't able to pick up the bike by the time the reservation expires, you will still be charged the $2.50 cost of the ride.

Can I take out more than one bike at a time?

Annual Members and Day Pass holders can take out up to 4 bikes at a time. The first bike counts toward the membership or pass plan. The additional bikes are billed at the rate of $6 per hour (prorated down to the minute), and do not count toward the plan's ride time. The account holder is responsible for any fees incurred. Unlock the additional bikes using your account number and PIN. The additional riders will have to accept the terms & conditions on the bike's LCD screen before they can ride.

Single Ride users can only take out one bike at a time. If you're with a friend who wants to take a ride with you, they can join BIKETOWN and purchase a pass.

Do I need to take the U-lock with me when I ride?

Yes, always be sure to take the lock with you when you ride! When you unlock the bike, pull out the U-lock when prompted, and place it in the holster on the rear of the bike, to the side of the LCD display.

How long can I keep a bike out?

Annual Memberships include up to 90 minutes of riding time per day. A Day Pass includes up to 180 minutes of ride time within a 24-hour period. Single Rides include 30 minutes of ride time. You can keep a bike out longer at the rate of 10 cents per minute. Please see the Pricing page for more information.

Can I put a hold on my bike while I run errands?

Yes, you can put a hold on a bike to keep it reserved if you’re running errands or want to stop off for a coffee in the middle of your ride. Just press the “HOLD” button on the LCD screen on the back of the bike, and no one else will be able to unlock your bike while it’s on hold. There is a max hold time of 30 minutes, and hold time counts toward your ride time.

If you don’t return to your bike and unlock it again before the hold expires, your bike will be considered available for rental by another user, and an extra fee will apply if your bike was left locked outside of a station ($2) or outside of the service area ($20).

How do I end a ride?

You can end a ride by returning your bike to any station with an open rack – you don't have to bring it back to where you picked it up, making BIKETOWN ideal for one-way trips. Find available docks on the System Map or mobile app.

If the station closest to your destination is full, you can lock your bike at a public bike rack close to the station for no additional charge – look for the racks marked with an orange sticker. If you lock your bike at a public bike rack further from a station, a $2 fee applies. If you lock your bike outside of the service area (marked on the System Map and mobile app), a $20 fee applies.

To lock a bike to a BIKETOWN station or public bike rack, insert the U-lock into the two designated slots on the right side of the back wheel, pushing the lock in from right to left. Wait until you feel the click and see the "thank you" screen on the LCD display.

To see how to lock a bike, watch this short video.

How can I make sure the bike is locked?

When locking a bike to a BIKETOWN station or public bike rack, insert the U-lock into the two designated slots on the right side of the back wheel, pushing the lock in from right to left. Wait until you feel the click and see the "thank you" screen on the LCD display to make sure it's locked. If the screen flashes red and you hear beeping, it means you haven't properly locked the bike. Learn more by watching this short video.

Why are there fees for locking a bike outside of a station and outside of the system area?

The fees cover the additional cost the operator incurs by having to bring the bike back to a station in the system.

Is there an incentive for users to bring bikes back to a station?

Yes, you will earn a $1 account credit each time you take a bike that’s been locked at a public bike rack back to a BIKETOWN station.

Can I lock my personal bike at a BIKETOWN station rack?

No, BIKETOWN station racks are reserved for BIKETOWN bikes. It is illegal to park private bikes at these racks, according to the Portland city code. Any private bikes locked to a BIKETOWN station rack will receive a warning and then be impounded. Impounded bikes will be held for at least 30 days, and can be recovered at the BIKETOWN Warehouse – please call 866-512-2453 for details.

Can I ride a bike outside of the service area?

You can ride BIKETOWN outside of the service area, but if you don’t return your bike to the service area before your riding time expires, an extra fee of $20 applies. And if you leave your bike locked to a public bike rack outside of the service area, the same $20 fee applies. View the System Map, the map on the mobile app, or the map at each station to see the service area.

Can I bring a bike with me on the bus or train?

No, BIKETOWN bikes cannot be taken on the bus, MAX light rail, Streetcar, or Aerial Tram. Please lock up your bike before you get on, and you can pick up another bike when you get off if you’re still in the service area.

Annual Membership

How much does an Annual Membership cost?

A BIKETOWN Annual Membership costs $12/month, with an annual commitment. Please see the Annual Membership page for more details.

How do I sign up for an Annual Membership?

You can sign up for an Annual Membership through this website – please see the Annual Membership page for more details.

You can also join BIKETOWN through the mobile app.

What is a Founding Member?

Founding Members were the very first people who sign up for Portland's new bike share system, before the system opened on July 19. Founding memberships are now closed, but you can still join as an Annual Member.

When does my membership begin after I sign up?

Annual Memberships start immediately upon purchase, and you can ride that very same day. You’ll get an account number when you sign up and you’ll choose your own PIN, which is all you need to unlock a bike.

How do I get my Member Card?

Annual Memberships include a free Member Card, which you can pick up at one of the 20 BIKETOWN stations that have a kiosk. Please see the System Map for kiosk locations.

How do I take a bike out with my Member Card?

Hold your Member Card over the keypad on the back of the bike, and you’ll be prompted for your member PIN to unlock the bike. If you prefer not to use your Member Card, you can enter your account number and PIN on the keypad.

Can I ride even if I don’t have my Member Card?

Yes, you don’t need your card to ride! If you haven’t received it yet or forgot to bring it with you, just enter your 6-digit account number and 4-digit PIN into the keypad on the back of the bike.

How many rides can I take as an Annual Member?

You can ride as many times as you want while your membership is active! Each day, you’ll get 90 minutes of riding time included in your membership. If you keep a bike out for longer than 90 minutes per day, extra usage fees apply. Please see the Annual Membership page for more details.

How long can I keep a bike out as an Annual Member?

As an Annual Member, you get a total of 90 minutes of riding time per day. So you can take a 1.5-hour ride, or you can take several short rides that total 90 minutes (including any “hold” time you place on the bike of up to 30 minutes). If you want to use your bike for more than 90 minutes during a given day, it’s only 10 cents per minute. Please see the Annual Membership page for more information.

How will I know if I’ve incurred additional fees?

When you incur additional fees (e.g., because you exceeded your ride time for a given day), you’ll get an email with a receipt. You can check your Billing activity at any time in your account online or in the mobile app.

Why do I need to keep an active credit card on file?

Every member must have an active credit card on file in case any additional fees are incurred for exceeding your ride time in a given day, or for lost bikes. Please see the Annual Membership page for more details about usage fees. If your billing information or address changes, or if your credit card is going to expire soon, please log into your account and update your billing info.

Can I lend my Member Card or account info to someone else?

No, BIKETOWN memberships cannot be shared and are not transferrable. If we suspect that you are sharing your membership or if we find any suspicious activity, your account will be suspended.

Can I take out more than one bike at a time with my Annual Membership?

You can take out up to 4 bikes at a time with your Annual Membership. The first bike counts toward your membership plan. Each additional bike will be billed at $6 per hour – prorated down to the minute. The account holder is responsible for any fees incurred.

Unlock the additional bikes using your account number and PIN. The additional riders will have to accept the terms & conditions on the bike's LCD screen before they can ride.

For ease of use, or if your friend won't be riding with you the whole time, we recommend that each rider set up their own BIKETOWN account and purchase their own pass.

How do I renew my Annual Membership?

When you sign up for a new Annual Membership, you are automatically enrolled in auto-renew to make sure there are no interruptions in your service. We will bill your card on file two days before your membership is set to expire. If you have never turned off auto-renew, you don’t need to do anything to enjoy another year of BIKETOWN!

If you have turned off auto-renew in your account settings, you will have to manually renew your membership in your account.

Does BIKETOWN have corporate memberships?

BIKETOWN will be offering corporate memberships, but these are not available yet. Please check back soon.

Does BIKETOWN have student memberships?

BIKETOWN will be working with local colleges and universities to set up a discounted membership plan for students. Please email info@biketownpdx.com if you’re a college or university employee looking to set up a student membership plan.

Does BIKETOWN offer any reduced-fare memberships?

BIKETOWN will be offering reduced-fare memberships, thanks to a grant from People for Bikes, obtained through the Community Cycling Center, Motivate and the City of Portland. The Community Cycling Center will be partnering with local organizations and affordable housing providers to make these memberships available.

Day Pass

How much does a Day Pass cost?

A Day Pass costs $12, which includes 24 hours of BIKETOWN access and 180 minutes of ride time. Please see the Day Pass page for more info.

How do I purchase a Day Pass?

You can purchase a Day Pass through the website, mobile app, or one of our 20 kiosk locations. Please note that the 24 hours included in the Day Pass starts immediately upon purchase.

When does my Day Pass begin after I purchase it?

Your Day Pass begins immediately upon purchase – from the time you submit your payment, you'll have 24 hours of access to BIKETOWN.

How many times can I ride with a Day Pass?

You can ride as many times as you want during the 24-hour period that your pass is active. A total of 180 minutes is included in the Day Pass price. If you keep a bike out for longer than 180 minutes while your pass is active, it’s an extra 10 cents per minute. Please see the Day Pass page for more details.

How long can I keep a bike out with a Day Pass?

A total of 180 minutes is included in the Day Pass price over a 24-hour period. So you can take a 3-hour ride, or you can take several short rides that add up to 180 minutes (including any “hold” time you place on the bike of up to 30 minutes). If you keep your bike out for longer than 180 minutes, it’s only an extra 10 cents per minute. Please see the Day Pass page for more details.

Can I take out more than one bike with a Day Pass?

You can take out up to three additional bikes with a Day Pass. Each additional bike will be billed at $6 per hour – prorated down to the minute. The account holder is responsible for any fees incurred.

Unlock the additional bikes using your account number and PIN. The additional riders will have to accept the terms & conditions on the bike's LCD screen before they can ride.

For ease of use, we recommend that each rider set up their own BIKETOWN account and purchase their own pass.

Can I get a Member Card to use with a Day Pass?

You can purchase a Member Card for a small fee from one of the 20 BIKETOWN stations with a kiosk. But a Member Card is not necessary to ride – you can unlock a bike using your 6-digit account number and 4-digit PIN.

Single Ride

How much do Single Rides cost?

A Single Ride costs $2.50 and includes a single ride up to 30 minutes. Please see the Single Ride page for more info.

How do I purchase a Single Ride?

You can purchase a Single Ride through the website, mobile app, or one of our 20 kiosk locations. Your Single Ride will start when you unlock or reserve a bike.

Can I preload my account with a balance?

Yes, Single Ride users can preload their accounts with a balance, so anytime you’re out and about and decide that BIKETOWN is the best way to get where you’re going, you can just grab a bike. When you unlock the bike with your account number and PIN, you’ll automatically be charged the cost of a Single Ride.

How many times can I ride with a Single Ride?

Each Single Ride includes one ride, making them perfect for a one-way trip.

How long can I keep a bike out with a Single Ride?

A Single Ride includes 30 minutes of ride time. You can keep a bike out for longer than 30 minutes, it's only an extra 10 cents per minute. Please see the Single Ride page for more details.

Can I take out more than one bike at a time with a Single Ride?

No, Single Ride users can only take out one bike at a time. If you're with a friend who wants to take a ride with you, they can join BIKETOWN and purchase a pass.

If I reserve a bike with my Single Ride but miss my reservation, will I still be charged?

Yes – if you purchase a Single Ride and reserve a bike, but aren’t able to get it before the 10-minute reservation hold expires, you will forfeit the $2.50.

Can I get a Member Card to use with Single Rides?

You can purchase a Member Card for a small fee from one of the 20 BIKETOWN stations with a kiosk. But a Member Card is not necessary to ride – you can unlock a bike using your 6-digit account number and 4-digit PIN.

Safety

Is BIKETOWN safe?

While there can be risks with any mode of transportation, bike share has proven to be relatively safe. The BIKETOWN bicycles are built for stability and durability, and not built for speed. The bright orange color, loud bell and motion-activated lights also make the bikes more visible to cars and other cyclists. All of these factors reduce the possibility of getting into a crash. Of course, it is always recommended that riders wear helmets to greatly reduce the risk of head injury should a crash occur. Please see the Rules of the Road section for more safety tips.

Do I have to wear a helmet?

While bike helmets are not required for cyclists 16 years and older in Oregon, it is always recommended for riders of all ages. Helmets have been proven to greatly reduce the risk of head injury in an accident.

Where can I get a bike helmet?

You can buy a bike helmet at most bike stores or sports stores. Find a shop near you on PBOT’s list of Bicycle Shops in Portland.

Is there anything I should do before I start a ride?

Before each ride, be sure to adjust the seat to fit your height, squeeze the brakes to make sure there’s good resistance, spin the wheels to ensure proper rotation, and check the tires to make sure they’re not flat. Please see our Rules of the Road for more pre-ride safety tips, and see the BIKETOWN User Agreement for a full set of safety precautions.

How do I ride safely in the city?

There are a few cycling laws that all riders must follow to help ensure a safe ride:

  • Ride in the same direction as traffic
  • Follow all traffic signs and signals

  • Yield to pedestrians

  • Avoid sidewalks

  • Don't ride between light rail or streetcar tracks – and cross them at a right angle to avoid catching your wheel.
  • Never ride distracted – wearing headphones in both ears is illegal, and it’s never a good idea to use your phone while riding

  • Use hand signals when turning, and do not to weave in and out of traffic

Please see our Rules of the Road section for more riding tips.

Where are the bike lanes in Portland?

There are many bike lanes throughout the city of Portland. We’ll show you where they are are on the BIKETOWN mobile app, and you can also download PBOT's citywide bike map or use Google Maps to find bike routes using bike lanes. There are many other resources for cyclists available online, such as this interactive map of Portland bike lanes by neighborhood.

Are there lessons on how to use BIKETOWN or how to ride safely in the city?

PBOT offers a variety of bicycle classes for adults. See the Portland By Cycle schedule and register for a class today – you'll be ready to ride in no time!

Troubleshooting

What should I do if my Member Card isn’t working?

If your Member Card isn’t working, first make sure your billing info is up to date and that your account is active. If your credit card has expired or been cancelled, your account will be suspended until you enter a new credit card.

If it isn’t a billing issue and you think your card is broken, please contact Customer Service and we’d be happy to send you a new Member Card.

What should I do if my Member Card gets lost or stolen?

Please log into your BIKETOWN account and deactivate your card in your account settings. If you need any help, call Customer Service at (866) 512-BIKE. Any usage, service, damage or stolen bike fees incurred on your account before you have reported it as lost or stolen will be your responsibility.

You can still ride without your Member Card – just type your 6-digit account number and 4-digit PIN into the keypad on the back of any bike.

If you'd prefer to get another Member Card, you can purchase a new one at a kiosk for a small replacement fee. Then sync the card number on the back of the card to your existing account by logging into your account and going to the Basic Information section.

What should I do if I forget to bring the U-lock with me on my ride?

If possible, please return to where you unlocked the bike to collect the lock. If that's not possible, please call Customer Service at (866) 512-BIKE. You may be charged a lost bike lock fee.

Whatever you do, don't just leave your bike unlocked at your destination, or you could be responsible for the lost bike fee of $1500.

What should I do if I can’t find a bike when I need one?

If there are no bikes available at the station you’d like to use, you can find nearby stations or bikes locked outside of stations on the BIKETOWN System Map or mobile app. You can also see nearby stations on the maps located at each BIKETOWN station.

How can I stop the gears from shifting automatically while I'm riding?

Because of the way the gears are set up on the BIKETOWN bicycles, it's recommended that riders pause pedaling while shifting. This should help the gears to shift more cleanly.

How do I know if a bike is broken?

A broken bike will not appear on the Station Map or mobile app. If you come upon a broken bike, the LCD screen will show “in repair” and you will not be able to unlock the bike.

What should I do if there’s a problem with my bike?

If you ever take out a bike that has an issue, please lock it at the closest station and hit the “REPAIR” button on the LCD screen on the back of the bike or via the mobile app. Follow the on-screen prompts to select the specific problem you encountered with the bike. We’ll take the bike out of service until we can fix it.

What should I do if I need to return my bike and the station is full?

If there are no available racks at the stations you’d like to use, you can park the bike at a public bike rack close to the station for no additional fee (look for racks marked with an orange sticker), or find a nearby station on the BIKETOWN mobile app. You can also lock your bike at a public bike rack further away from a station – inside the service area for $2, or outside the service area for $20.

Do stations stay open during severe weather like ice and/or snow storms?

During extreme or inclement weather conditions, BIKETOWN may need to temporarily close the system, and public announcements will be made on the homepage of our website and via social media. Station alerts will also be emailed to BIKETOWN members. In the event of a system closing, you'll be able to return bikes to all stations securely, but will not be able to check bikes out.

If you have any question about whether the system is open or closed, please call our Customer Service hotline at 866-512-2453 or email customerservice@biketownpdx.com.

Who can I call if a station is inaccessible due to snow or ice?

The BIKETOWN team is responsible for prompt snow and ice removal from all of our stations and we will do our best to make sure that any open stations are easily accessible. If you find a problem, please contact Customer Service at 866-512-2453 or customerservice@biketownpdx.com.

What if I have a Day Pass and the system closes because of inclement weather?

Full or partial refunds are available in the event of system closures due to weather. Please contact us at customerservice@biketownpdx.com to request a refund.

What should I do if I crash my bike?

If you are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify BIKETOWN of the facts of the crash by calling Customer Service at 866-512-BIKE and speaking with a representative. We will need to have you fill out an internal crash report as well.

The bike remains your responsibility until it has been properly locked or handed over to a BIKETOWN representative. If you aren’t able to lock up your bike, please call Customer Service and we will send someone to help you.

What should I do if my bike gets lost or stolen?

If you lose your BIKETOWN bicycle or it gets stolen, please call Customer Service immediately at 866-512-BIKE. We will need to have you fill out a lost bike report, and we will make attempts to recover your bike. In the event the bike is not recovered, your credit card may be charged for the cost of recovery or replacement of the bike, up to $1500.

What should I do if I find an abandoned bike?

If you find an abandoned BIKETOWN bicycle (i.e. a bike not locked at a station or at a public rack), please call Customer Service right away at 866-512-BIKE.

What should I do if I lose or find something at a BIKETOWN station or on a bike?

To report a lost or found item, please call Customer Service at 866-512-BIKE. BIKETOWN members are responsible for all personal belongings during rides/trips. Neither BIKETOWN nor Motivate maintain any responsibility for replacement of lost/missing customer items.

I locked my personal bike to a BIKETOWN station and it's gone – how do I get it back?

It's illegal to park personal bikes at BIKETOWN station racks – they'll receive a warning and then be impounded. Impounded bikes will be held for at least 30 days, and can be recovered at the BIKETOWN Warehouse –please call 866-512-2453 for details.

How do I unsubscribe from emails?

If you no longer want to receive promotional emails from BIKETOWN, please click the "unsubscribe" link at the bottom of a BIKETOWN marketing email. Please note that you cannot unsubscribe from important servicing emails about your BIKETOWN account.

Mobile App

How do I get the BIKETOWN mobile app?

Once the BIKETOWN mobile app is available, you will be able to download it for iPhone from the iTunes Store or Android from the Google Play store. To learn more, please see the Get the App page.

How do I find stations and bikes using the mobile app?

Open the BIKETOWN app on your phone and find the Map screen in the menu if you are not already on it. You’ll see nearby stations and bikes, and you can move the map around on your screen if you’re looking for stations in a different area of the city. A square icon on the map represents a station, a round icon represents a single bike locked outside of a station, and a sneaker icon means a uniquely branded bike is available. To learn more, visit the Get the App page.

Will the mobile app keep track of how long my ride is?

Yes, there is a “active ride” screen on the mobile app to keep track of the duration, distance and cost of your trip, as well as a GPS plot of your route. To track your remaining free time, tap the profile icon in the top right menu for an overview.

Can I see my ride history on the mobile app?

Yes, you can see your ride history in the mobile app by clicking on the profile icon in the upper right corner and selecting Trips

How do I enable push notifications?

When you first download and used the BIKETOWN mobile app, you will be prompted to opt into push notifications. Click “OK” on the pop-up message.

If you clicked “Don’t Allow” but changed your mind and would like to opt into push notifications, you can do this in the Settings on your phone. Open up Settings, select Notifications, scroll down until you find BIKETOWN, and slide the button to the right to Allow Notifications. You can select which type of notification alert you’d like to receive.

Why should I enable push notifications?

You’ll get important information about your rides – such as letting you know when you’ve successfully locked a bike, and whether you locked your bike outside of a station or outside of the system area.

Why should I enable location services?

The BIKETOWN mobile app will work much better if location services are enabled. With location services enabled, the app will always open with your location centered in the map, making it easier to find nearby stations and available bikes.

Can I purchase passes or a membership through the mobile app?

Yes, you can purchase Day Passes and Single Rides through the BIKETOWN mobile app. Once you join BIKETOWN, you can pre-load your account with a balance, so if you’re out and about and decide that BIKETOWN would be the best way to get to where you’re going, you can just log into the app and charge a Day Pass or Single Ride to your account. If you find that you’re using BIKETOWN frequently, you can also purchase an Annual Membership through the mobile app.

Can I manage my account from the mobile app?

Yes, you can manage your account from the BIKETOWN mobile app – including updating your billing info, seeing your charges, tracking your trips, and renewing your membership.